Excel Zoho Crm addon showing blank rows after update

Discussion of issues, suggestions and bugs of Devart Excel Add-ins, our product line for connecting Excel to external data from cloud applications and databases
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daviddevartforum
Posts: 1
Joined: Wed 11 Dec 2019 21:49

Excel Zoho Crm addon showing blank rows after update

Post by daviddevartforum » Wed 11 Dec 2019 21:57

Hi there,
I activate Devart Edit Mode in the "Cases" module
I edit any field and Commit Changes.
After update is complete, the row that was edited is unexpectedly blanked out except for the ID, and Status column. ID retains the original ID, and Status just show "New".
After the change is committed, the row is still blank except fields as above.
In zoho, the change I made is seen, but the record is NOT (thank god) blanked out.
After I exit EditMode, and then refresh the connection, the row appears again correctly.
I'm using a licensed version 2.2.283.0 on Excel 2016 ver 1811 on WIndows 10.

dm-m
Devart Team
Posts: 2
Joined: Tue 06 Aug 2019 07:43

Re: Excel Zoho Crm addon showing blank rows after update

Post by dm-m » Thu 12 Dec 2019 14:23

Hello David,

Thank you for your post.

We managed to reproduce the issue and raised a ticket with our development team.

Once there is any result, we will update the post.

dm-m
Devart Team
Posts: 2
Joined: Tue 06 Aug 2019 07:43

Re: Excel Zoho Crm addon showing blank rows after update

Post by dm-m » Mon 27 Jan 2020 14:52

Dear David,

The issue is fixed in the new release of Excel Add-in for Zoho CRM 2.3.314.

It's fully operational now. You can download Excel Add-ins installation file from our site: https://www.devart.com/excel-addins/download.html

We are looking forward to hearing from you, should you have any questions.

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