Cannot update SQL complete 3.5.83 to 4.0.54

Discussion of open issues, suggestions and bugs regarding database management and development tools for SQL Server
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davidoxley
Posts: 2
Joined: Tue 15 May 2012 22:37

Cannot update SQL complete 3.5.83 to 4.0.54

Post by davidoxley » Fri 21 Dec 2012 01:16

Hi,

Sql Complete tells me there is a new version to download, but, I get the following error when I try:

"Product update failed: There is no access to the site or invalid login or password"

I can login to the registered users area using my credentials, but it only allows me to download version 3.5.83.

I bought the product in May 2012.

Help!

Devart
Site Admin
Posts: 3974
Joined: Tue 26 Oct 2004 13:51

Re: Cannot update SQL complete 3.5.83 to 4.0.54

Post by Devart » Fri 21 Dec 2012 13:17

Dear David,

We emailed you credentials to download the new version.

Merry Christmas and all the best in the New Year!

Janet,
Devart Team

kamiller42
Posts: 40
Joined: Thu 27 Jan 2011 22:31

Re: Cannot update SQL complete 3.5.83 to 4.0.54

Post by kamiller42 » Fri 21 Dec 2012 15:57

I am having the same problem. It worked once when I went to 0.53 but is now failing. Web site d/l link does not reflect latest version. I bought in Sept 12. I wrote support via web site and haven't heard back.

rrankins
Posts: 1
Joined: Fri 21 Dec 2012 19:28

Re: Cannot update SQL complete 3.5.83 to 4.0.54

Post by rrankins » Fri 21 Dec 2012 19:32

I too am getting the same error and can only download the 3.5.83 version from the registered users area.
Hoping to hear back from here or via the support page where I submitted a request.

Nikolay
Posts: 1
Joined: Fri 28 Dec 2012 07:26

Re: Cannot update SQL complete 3.5.83 to 4.0.54

Post by Nikolay » Fri 28 Dec 2012 07:29

Have same problem, can you hel me?
In registred users are i can download only 3.5.83 version.

Devart
Site Admin
Posts: 3974
Joined: Tue 26 Oct 2004 13:51

Re: Cannot update SQL complete 3.5.83 to 4.0.54

Post by Devart » Fri 28 Dec 2012 16:32

Nikolay wrote:Have same problem, can you hel me?
In registred users are i can download only 3.5.83 version.
Dear Nikolay,

please send to our sales team your license number or registration emmail address and name to check.

Regards,
Devart Support

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