Sent 2 Emails yesterday - No Reply - Why?

briankb · Post by **briankb** » Tue 09 Aug 2011 12:29

I used your contact form twice yesterday. So far no reply for either.

Did you not receive the emails?

Devart · Post by **Devart** » Tue 09 Aug 2011 20:45

Hello,

Thank you for your inquiry, we sent you email with details how to purchase.
For further assistance please contact our sales team.

Regards,
Devart Support

briankb · Post by **briankb** » Tue 09 Aug 2011 20:58

I've checked my email (including spam folder) for the last 10m but found no emails from devart.com.

I would love to contact the sales team. What's the best way to do that?

Devart · Post by **Devart** » Wed 10 Aug 2011 17:40

Hello,

We have just resent you our email.
Please confirm receiving, if not please provide alternative email.

Regards,
Devart Support

briankb · Post by **briankb** » Wed 10 Aug 2011 17:47

I got the one yesterday and the re-send today. I also received the forum post notifications without issue.

Thanks!

briankb · Post by **briankb** » Wed 10 Aug 2011 18:26

I placed the order. Thanks and I look forward to getting the license soon.

briankb · Post by **briankb** » Wed 10 Aug 2011 19:55

I'm wondering if my license emails are stuff in your email system or outbound queue...

Before you question our email setup. We use Rackspace for email and I've been getting emails all day without fail.

Devart · Post by **Devart** » Thu 11 Aug 2011 10:57

Hello,

Thank you for your orders.
We received your payments and sent you registration email yesterday.
Please confirm receiving.

If we can be of further assistance please contact us at [email protected]

Devart Sales Team
www.devart.com

briankb · Post by **briankb** » Thu 11 Aug 2011 16:34

Thanks! I got everything.

BTW, I'm really impressed with dbForge Studio for MySQL. I've been using another MySQL manager for the past few years.

.jp · Post by **.jp** » Fri 12 Aug 2011 11:06

Kindly let us know if you have any other issues or questions regarding the product, we'll like to help.