Lack of Support

Discussion of open issues, suggestions and bugs regarding database management and administration tools for MySQL
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oakden
Posts: 2
Joined: Fri 21 Jan 2011 01:48

Lack of Support

Post by oakden » Fri 21 Jan 2011 02:23

I have been trying for more than ten days to get tech support to fix the error whereby my username and password are not recognized when I attempt to download the newest version. Although the advice to delete my database and download the new version was given, this concerns me as it is at best a kluge that attempts to sidestep my problem rather than fixing it and at worse might lead to the loss of data. Since then my attempt to get help with this problem have been ignored.

I have been a user of dbForge for MySQL since the early days of 3 and I am very, extremely, disappointed in the lack of support I have been given.
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Alexz
Devart Team
Posts: 165
Joined: Wed 10 Aug 2005 08:30

Post by Alexz » Fri 21 Jan 2011 11:25

Hello! We are sorry for the delay and inconvience.

We forwarded your emails to Sales Department and the login was sent to you.
Сould you log in and download the latest version of dbForge Studio for MySQL v4.50.321 (19-Jan-2011)?
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oakden
Posts: 2
Joined: Fri 21 Jan 2011 01:48

Solved

Post by oakden » Fri 21 Jan 2011 20:26

I am downloading .321 right now. (Looks like I skipped one upgrade, so that is the silver lining for this cloud) I appreciate that the problem has been resolved. Thank you.
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