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Signing in to the registered members area
Posted: Mon 06 Apr 2009 18:42
by NoComprende
If only I knew where the f*** this was. I'm pretty sure my registration has expired but HITF do you tell. I've had more usernames and passwords off this mob than the rest of my internet sites put together. Each of them lead to a different version of MyDAC. Why can't we have one username and password (of our own choice) and when you log in you see any available downloads you're entitled to and you can also see your registration expiration date alongside a renewal link if required.
Registration info
Posted: Tue 07 Apr 2009 08:06
by Devart
Hello,
Please, send your license number to sales*devart*com or forward the e-mail with your registration information.
Sorry for the inconvenience.
Posted: Tue 07 Apr 2009 08:47
by NoComprende
It's Ok. I found my original email from you and my registration expired 3 weeks ago. Despite being delighted with the MyDAC components I'm reluctant to renew it while I have to go through this p1sh every time I want a new download. The last download I had I was told my registration had expired when it hadn't and once that was cleared up by an exchange of emails I was given a new password and the address of the registered area which had changed from the last time. Why does the address / username/ password change? Why isn't there a link above your site called 'Registered users area' which can be logged into using your forum username and password where it presents the downloads you're due and tells you when your registration expires. Would that not be easier for both us and you than having to go through this treasure trail type experience every download. God help anyone that deletes their original email.
Posted: Tue 07 Apr 2009 08:50
by NoComprende
While I'm raving, I received no notification my registration had expired. That's not very bright business practice.
Posted: Thu 09 Apr 2009 08:50
by Devart
Dear NoComprende,
Thank you for your feedback.
We understand that this is not quite convenient for users and now we are working on a new login system.
We will try to put it into operation at the nearest time.
Regards,
Devart Support
Posted: Thu 09 Apr 2009 12:39
by NoComprende
Thanks