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Discussion of open issues, suggestions and bugs regarding MyDAC (Data Access Components for MySQL) for Delphi, C++Builder, Lazarus (and FPC)
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NoComprende
Posts: 135
Joined: Tue 09 Jan 2007 13:44

Signing in to the registered members area

Post by NoComprende » Mon 06 Apr 2009 18:42

If only I knew where the f*** this was. I'm pretty sure my registration has expired but HITF do you tell. I've had more usernames and passwords off this mob than the rest of my internet sites put together. Each of them lead to a different version of MyDAC. Why can't we have one username and password (of our own choice) and when you log in you see any available downloads you're entitled to and you can also see your registration expiration date alongside a renewal link if required.

Devart
Site Admin
Posts: 3974
Joined: Tue 26 Oct 2004 13:51

Registration info

Post by Devart » Tue 07 Apr 2009 08:06

Hello,

Please, send your license number to sales*devart*com or forward the e-mail with your registration information.

Sorry for the inconvenience.

NoComprende
Posts: 135
Joined: Tue 09 Jan 2007 13:44

Post by NoComprende » Tue 07 Apr 2009 08:47

It's Ok. I found my original email from you and my registration expired 3 weeks ago. Despite being delighted with the MyDAC components I'm reluctant to renew it while I have to go through this p1sh every time I want a new download. The last download I had I was told my registration had expired when it hadn't and once that was cleared up by an exchange of emails I was given a new password and the address of the registered area which had changed from the last time. Why does the address / username/ password change? Why isn't there a link above your site called 'Registered users area' which can be logged into using your forum username and password where it presents the downloads you're due and tells you when your registration expires. Would that not be easier for both us and you than having to go through this treasure trail type experience every download. God help anyone that deletes their original email.

NoComprende
Posts: 135
Joined: Tue 09 Jan 2007 13:44

Post by NoComprende » Tue 07 Apr 2009 08:50

While I'm raving, I received no notification my registration had expired. That's not very bright business practice.

Devart
Site Admin
Posts: 3974
Joined: Tue 26 Oct 2004 13:51

Post by Devart » Thu 09 Apr 2009 08:50

Dear NoComprende,

Thank you for your feedback.
We understand that this is not quite convenient for users and now we are working on a new login system.
We will try to put it into operation at the nearest time.

Regards,
Devart Support

NoComprende
Posts: 135
Joined: Tue 09 Jan 2007 13:44

Post by NoComprende » Thu 09 Apr 2009 12:39

Thanks

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