license

Discussion of open issues, suggestions and bugs regarding MyDAC (Data Access Components for MySQL) for Delphi, C++Builder, Lazarus (and FPC)
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markdueck
Posts: 6
Joined: Fri 27 Mar 2009 13:09

license

Post by markdueck » Fri 27 Mar 2009 13:16

Hi,

I bought a new license/1 year subscription, and I have not gotten any email from devart since I bought it. ShareIt has sent me email confirmation that my card has been charged. I have emailed [email protected] multiple times, even from different email addresses, but I get absolutely no response. Whom can I email, or what can I do?

My ShareIt Order number is: 260480945, and I ordered it on March 6th.

Thanks,
Mark
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merciamickc
Posts: 1
Joined: Mon 01 Sep 2008 09:07

Post by merciamickc » Mon 30 Mar 2009 13:27

When I subscripted when suffered the same problem.
It turned out that my online protection was stripping out the emails from Devart so I set myself up a gmail account and had the necessary sent to that account but I would have thought devart could have suggested this to you

Best of luck
Mick
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eduardosic
Posts: 387
Joined: Fri 18 Nov 2005 00:26
Location: Brazil

Re: license

Post by eduardosic » Mon 30 Mar 2009 21:15

markdueck wrote:Hi,

I bought a new license/1 year subscription, and I have not gotten any email from devart since I bought it. ShareIt has sent me email confirmation that my card has been charged. I have emailed [email protected] multiple times, even from different email addresses, but I get absolutely no response. Whom can I email, or what can I do?

My ShareIt Order number is: 260480945, and I ordered it on March 6th.

Thanks,
Mark
Send a email to [email protected]
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Devart
Site Admin
Posts: 3974
Joined: Tue 26 Oct 2004 13:51

Re: license

Post by Devart » Tue 31 Mar 2009 11:33

markdueck wrote:I bought a new license/1 year subscription, and I have not gotten any email from devart since I bought it. ShareIt has sent me email confirmation that my card has been charged. I have emailed [email protected] multiple times, even from different email addresses, but I get absolutely no response. Whom can I email, or what can I do?
Dear markdueck,

we forwarded registration info to your gmail address, please check and confirm receiving to our sales by email.

Regards,
Devart support
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markdueck
Posts: 6
Joined: Fri 27 Mar 2009 13:09

Resolved

Post by markdueck » Tue 31 Mar 2009 12:34

Thanks everyone and Devart.

I got an email finally in my gmail account with my license. According the the email headers, devart had sent it to me on March 10, only 4 days after purchase.

I had received several emails from them before - as I have purchased multiple connections - at my other address, don't quite know why I can't receive from them anymore at my usual addy.

Thanks,
Mark
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