order trouble - Please help

Discussion of open issues, suggestions and bugs regarding SDAC (SQL Server Data Access Components) for Delphi, C++Builder, Lazarus (and FPC)
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mdiehlz
Posts: 5
Joined: Thu 06 Dec 2007 09:45

order trouble - Please help

Post by mdiehlz » Thu 06 Dec 2007 10:04

Hello,

Friday 30.11 I ordered and paid SDAC Professional Edition + Source Access via ShareIt, but it is still not delivered to me.
Monday 3.12 I got the confirmation about my order from SharIt.
I wrote 2 emails to sales@crlab.com, but I get no answer.

Please contact me.

Martin

mdiehlz
Posts: 5
Joined: Thu 06 Dec 2007 09:45

Re: order trouble - Please help

Post by mdiehlz » Thu 06 Dec 2007 13:18

mdiehlz wrote:Hello,

Friday 30.11 I ordered and paid SDAC Professional Edition + Source Access via ShareIt, but it is still not delivered to me.
Monday 3.12 I got the confirmation about my order from SharIt.
I wrote 2 emails to sales@crlab.com, but I get no answer.

Please contact me.
Enough is enough!
I canceled my ShareIt order and ordered via ComponentSource.
Now everything works fine...

Martin

Devart
Site Admin
Posts: 3276
Joined: Tue 26 Oct 2004 13:51

Re: order trouble - Please help

Post by Devart » Thu 06 Dec 2007 13:47

mdiehlz wrote:Hello,

Friday 30.11 I ordered and paid SDAC Professional Edition + Source Access via ShareIt, but it is still not delivered to me.
Monday 3.12 I got the confirmation about my order from SharIt.
I wrote 2 emails to sales@crlab.com, but I get no answer.

Please contact me.
Dear Martin Diehl,

we received your payment and sent you registration email on 30/11/2007.
Please check, may be our email was blocked by your anti-spam system.
Anyway, we refund your share-it! payment.
You will be notified shortly.

Core Lab Sales
www.crlab.com

mdiehlz
Posts: 5
Joined: Thu 06 Dec 2007 09:45

Re: order trouble - Please help

Post by mdiehlz » Thu 06 Dec 2007 17:02

Core Lab wrote:
mdiehlz wrote:Hello,

Friday 30.11 I ordered and paid SDAC Professional Edition + Source Access via ShareIt, but it is still not delivered to me.
Monday 3.12 I got the confirmation about my order from SharIt.
I wrote 2 emails to sales@crlab.com, but I get no answer.

Please contact me.
Dear Martin Diehl,

we received your payment and sent you registration email on 30/11/2007.
Please check, may be our email was blocked by your anti-spam system.
Thanks for the answer.

Hmm, I think something in ther order process went wrong.
I use often ShareIt and always with no problems.
But one thing I can't understand. I got never a response from my emails to sales@crlab.com. I wrote my first email on Monday and a second on Wednesday.
And the service from ShareIt told me, she pleased You also on Monday by email to send the registration email again to me.
Core Lab wrote: Anyway, we refund your share-it! payment.
You will be notified shortly.
Thanks.
For me now the fastest way was to cancel the ShareIt order and reorder with ComponentSource.
Now I have to implement SDAC in our huge project. :)

Regards

Martin

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