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Freshdesk - Updating Time Entries

Posted: Tue 03 Mar 2020 10:36
by AskHenry
I have a problem with updating time entries using excel add-in.
I have an error:
Validation failed: [Field: time_spent] It should be in the 'hh:mm' format.
Type of a cell is the same as was downloaded using devart.
How to fix that?

Re: Freshdesk - Updating Time Entries

Posted: Thu 05 Mar 2020 07:43
by dm-m
Hello,

Thank you for creating a post with us.

Let us know the Freshdesk object that you are trying to update and the query. You can copy it from "SQL Query" tab:
https://www.screencast.com/t/1Jq4TsEs2

We are looking forward to hearing from you.