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ExactTarget error: Data Extension does not exist

Posted: Wed 04 Dec 2019 17:22
by Karl@Etika
Started getting this error on 2 different instances of Marketing Cloud. I updated to the current 2.1 version of the Excel Add-ins, but the errors is still occurring. I have never had this error before in the 3 years I have been using the Add-in.

This happens when I run a query on some data extensions using with Visual Query Builder or SQL. The query retrieves several thousand rows, then I get an error dialog:

Status: Error: Data extension does not exist: [name of data extension]

If I opt to retrieve only a subset of the rows, then I can usually retrieve that subset before getting the error.

Please note that the data extensions I am querying definitely exist. They appear in the list of data extensions, and are in the business unit that I've logged into (they are not shared data extensions).

I will attempt to attach a screenshot of the error dialog.

Re: ExactTarget error: Data Extension does not exist

Posted: Fri 06 Dec 2019 16:20
by dm-m
Hello Karl,

Thank you for contacting us.

We have answered to your email.

Looking forward to hearing from you.