ODBC Driver for BigCommerce fail Test connection

Discussion of open issues, suggestions and bugs regarding usage of ODBC Drivers
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igorg
Posts: 7
Joined: Fri 05 Apr 2019 13:27

ODBC Driver for BigCommerce fail Test connection

Post by igorg » Tue 07 May 2019 18:27

Hi,

I star getting the following error when i click on Test Connection button.
Yesterday everything was working ok.

[DEVART][ODBC][BigCommerce]The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel

Thanks,

MaximG
Devart Team
Posts: 1390
Joined: Mon 06 Jul 2015 11:34

Re: ODBC Driver for BigCommerce fail Test connection

Post by MaximG » Thu 16 May 2019 14:44

Have you been able to connect to BigCommerce without our driver (using any other third-party tool) ? Please follow the steps:

1. Re-generate the API Key and API Path on BigCommerce back end
2. Proceed to Settings > Channel Integration - BigCommerce config, and click 'Test' to test the connection. If the details need to be updated, then a re-integration wizard will pop-up which will guide you through the whole process of entering new details.

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