ODBC Driver Causing Service Crash
Posted: Tue 08 May 2018 16:37
Hello,
Our client is using your Salesforce ODBC driver in order to pull information from the Salesforce database in order to populate data in NetDocuments using the ndLink application from NetDocuments. The ODBC driver works fine when manually pushing the data using the ndLink application, however, the driver appears to cause the ndLink service to crash when it is set to sync the data automatically. The error details from the Windows log are:
Faulting application name: ndlink2service.exe, version: 1.0.0.0, timestamp: 0x591cc67c
Faulting module name: DevartODBCSalesforce.dll, version: 1.5.13.0, timestamp: 0x5a93c636
Exception code: 0xc0000005
Fault offset: 0x00004ef2
Faulting process id: 0x96c
Faulting application start time: 0x01d3e3076e5e2566
Faulting application path: C:\Program Files (x86)\NetDocuments Technical Services\ndLink2Service\ndLink2Service.exe
Faulting module path: C:\Progarm Files (x86)\Devart\ODBC\Salesforce\win32\DevartODBCSalesforce.dll
Report Id: b0a25810-4efa-11e8-80e1-3ca82a0dc6eb
Faulting package full name:
Faulting package-relative application ID:
That said, NetDocuments support suggested asking you if there is a particular user or user type that their service needs to be using to make use of the ODBC driver. By default their service runs as the Local System user.
Thanks,
Jeff
JEFF KAPLAN
Sr. Project Consultant
(612) 876-5432
http://ele-ment.com
TWIN CITIES | CHICAGO | NAPLES
Our client is using your Salesforce ODBC driver in order to pull information from the Salesforce database in order to populate data in NetDocuments using the ndLink application from NetDocuments. The ODBC driver works fine when manually pushing the data using the ndLink application, however, the driver appears to cause the ndLink service to crash when it is set to sync the data automatically. The error details from the Windows log are:
Faulting application name: ndlink2service.exe, version: 1.0.0.0, timestamp: 0x591cc67c
Faulting module name: DevartODBCSalesforce.dll, version: 1.5.13.0, timestamp: 0x5a93c636
Exception code: 0xc0000005
Fault offset: 0x00004ef2
Faulting process id: 0x96c
Faulting application start time: 0x01d3e3076e5e2566
Faulting application path: C:\Program Files (x86)\NetDocuments Technical Services\ndLink2Service\ndLink2Service.exe
Faulting module path: C:\Progarm Files (x86)\Devart\ODBC\Salesforce\win32\DevartODBCSalesforce.dll
Report Id: b0a25810-4efa-11e8-80e1-3ca82a0dc6eb
Faulting package full name:
Faulting package-relative application ID:
That said, NetDocuments support suggested asking you if there is a particular user or user type that their service needs to be using to make use of the ODBC driver. By default their service runs as the Local System user.
Thanks,
Jeff
JEFF KAPLAN
Sr. Project Consultant
(612) 876-5432
http://ele-ment.com
TWIN CITIES | CHICAGO | NAPLES