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Error: "Can not send report"

Posted: Fri 02 Aug 2019 15:23
by dburtsev
We are using proxy in our office network for internet connection. It looks like dbForge can't send error message to Devart if proxy is used.

How to reproduce:
Connect to Amazon Redshift.
Execute sql statement "SELECT * FROM PG_PROC_INFO where proname = 'sp_test3';"
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dbForge Studio 2019 for PostgreSQL
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Can not send report.
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OK
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Re: Error: "Can not send report"

Posted: Mon 05 Aug 2019 14:53
by alexa
Could you please perform the following:
1. Select 'Tools -> Options...' from the main menu. The 'Options' window opens.
2. Navigate to the 'Environment -> Output' branch.
3. Select the 'Write queries sent by the program to the SQL Log' and 'Log application errors' options.
4. Unselect the 'Delete application log after closing' option. Click 'OK'.
5. Reproduce the issue and send us the *.log file with the latest date from the following folder:

Code: Select all

%SystemDrive%\Users\%UserName%\AppData\Roaming\Devart\dbForge Studio for PostgreSQL\
You can send a reply straight to our support system at alexaATdevartDOTcom and supportATdevartDOTcom .

Please also specify what version of dbForge you are using.