I sent an email as instructed. I'm also pasting the log contents here:
Logging started at 03/06/2018 06:03:00
3/6/2018 6:03:02 AM | info | InitializeComponent complete
3/6/2018 6:03:02 AM | info | Form state loaded
datacompare.exe Information: 0 : 6:03 AM: dbForge Data Compare for PostgreSQL: Start: 3/6/2018 6:03:02 AM
3/6/2018 6:03:11 AM | info | RegisterInternal component=CategoryImageProvider, service=Devart.Shell.ICategoryImageProvider, true
3/6/2018 6:03:11 AM | info | RegisterInternal component=StudioDockingManager, service=Devart.Shell.IDockingManager, true
3/6/2018 6:03:11 AM | info | RegisterInternal component=FindReplaceController, service=Devart.Shell.IFindReplaceController, true
3/6/2018 6:03:12 AM | info | Output: Application started at 3/6/2018 6:03:12 AM
3/6/2018 6:03:15 AM | info | HttpHandler: GetLatestVersionAsync =
http://devart.com/FileUpdateHandler.axd ... 24.0&cpid=
3/6/2018 6:03:29 AM | info | DataComparisonWizard: Create.
3/6/2018 6:03:29 AM | info | Comparison: Create data comparison.
3/6/2018 6:03:30 AM | info | DataComparisonWizard: Set property 'Comparison' = Devart.DbForge.Compare.PostgreSql.PgSqlDataComparison.
3/6/2018 6:03:30 AM | info | DataComparisonWizard: Set property 'Comparison' = Devart.DbForge.Compare.PostgreSql.PgSqlDataComparison.
3/6/2018 6:03:31 AM | info | ConnectionsPage: Create.
3/6/2018 6:03:31 AM | info | ConnectionsPage: Load state, reload = True.
3/6/2018 6:03:39 AM | info | ConnectionsPage: Save state.
3/6/2018 6:03:39 AM | info | ConnectionsPage: Create metadata provider, type = Database
3/6/2018 6:03:39 AM | info | ConnectionsPage: Create metadata provider, type = Database
3/6/2018 6:03:39 AM | info | Output: Connection '<db-name>.<private-IP>:<port-number>' was connected.
3/6/2018 6:03:40 AM | info | Output: Connection '<db-name>.<private-IP>:<port-number>' was connected.
3/6/2018 6:03:40 AM | info | OptionsPage: Create page.
3/6/2018 6:04:19 AM | info | DataComparisonWizard: Set property 'PageComparisonMapping' = Devart.DbForge.Compare.Wizards.PostgreSql.PgSqlDataComparisonMappingPage.
3/6/2018 6:04:19 AM | info | DataComparisonWizard: Set property 'PageComparisonMapping' = Devart.DbForge.Compare.Wizards.PostgreSql.PgSqlDataComparisonMappingPage.
3/6/2018 6:04:19 AM | info | MappingPage: Load state, reload = True.
3/6/2018 6:04:19 AM | info | MappingPage: Start mapping.
3/6/2018 6:04:19 AM | 7 | info | : Start comparison work.
Operation type: MapObjectsWithDescribe
Source provider type: Database
Source provider encoding: System.Text.UTF8Encoding
Source server version: 9030010
Target provider type: Database
Target provider encoding: System.Text.UTF8Encoding
Target server version: 9030010
Options snapshot:
3/6/2018 6:04:19 AM | 7 | info | : Start describing.
3/6/2018 6:04:19 AM | 7 | info | DataComparisonDescriber: Group names = Table,View,Trigger.
3/6/2018 6:04:19 AM | info | : Cancel operation requested.
3/6/2018 6:04:19 AM | info | Cancel async operation
3/6/2018 6:04:19 AM | info | : Describing done.
Exception:
Type = Devart.Shell.MessageException
Message = prepared statement "PRSTMT688128661893667" does not exist
Source =
StackTrace =
3/6/2018 6:06:09 AM | info | DataComparisonWizard: Abort.
3/6/2018 6:06:11 AM | info | : Cancel operation requested.
3/6/2018 6:07:08 AM | info | DataComparisonWizard: Create.
3/6/2018 6:07:08 AM | info | Comparison: Create data comparison.
3/6/2018 6:07:08 AM | info | DataComparisonWizard: Set property 'Comparison' = Devart.DbForge.Compare.PostgreSql.PgSqlDataComparison.
3/6/2018 6:07:08 AM | info | DataComparisonWizard: Set property 'Comparison' = Devart.DbForge.Compare.PostgreSql.PgSqlDataComparison.
3/6/2018 6:07:08 AM | info | ConnectionsPage: Create.
3/6/2018 6:07:08 AM | info | ConnectionsPage: Load state, reload = True.
3/6/2018 6:07:17 AM | info | ConnectionsPage: Save state.
3/6/2018 6:07:17 AM | info | ConnectionsPage: Create metadata provider, type = Database
3/6/2018 6:07:17 AM | info | ConnectionsPage: Create metadata provider, type = Database
3/6/2018 6:07:18 AM | info | Output: SET datestyle=ISO ; SET client_encoding='UTF8'
3/6/2018 6:07:18 AM | info | Output: Execution time: -1 second(s)
3/6/2018 6:07:18 AM | info | Output: SELECT ''
prepared statement "PRSTMT21002787571072444" does not exist
3/6/2018 6:07:18 AM | info | Output: ROLLBACK
prepared statement "PRSTMT3849714321072584" does not exist
Exception:
Type = Devart.Data.PostgreSql.PgSqlException
Message = prepared statement "PRSTMT21002787571072444" does not exist
Source = Devart.DbForge.Data.PostgreSql
StackTrace =
at Devart.Data.PostgreSql.PgSqlDataReader.c(Int32 A_0)
at Devart.Data.PostgreSql.PgSqlCommand.InternalExecute(CommandBehavior behavior, IDisposable stmt, Int32 startRecord, Int32 maxRecords)
at Devart.Common.DbCommandBase.ExecuteDbDataReader(CommandBehavior behavior, Boolean nonQuery)
at Devart.Common.DbCommandBase.ExecuteNonQuery()
at Devart.DbForge.Utils.QueryHelper.ExecuteNonQuery(IDataConnectionSupport support, String commandText)
at Devart.DbForge.DataConnectionSupport.ExecuteNonQuery(String commandText)
at Devart.DbForge.PostgreSql.PgSqlDataConnectionSupport.Ping()
at Devart.DbForge.Compare.DatabaseMetadataProvider.Open()
at Devart.DbForge.Compare.Wizards.DataComparisonWizardController.IsPageValid(String pageId)