Can't login after pw change, now can add users
Posted: Fri 18 Apr 2014 10:58
I sent this to [email protected] and haven't heard back for two days. Usually you guys are good about responding, so I'll try this.
I recently changed my AD password, and now get “Invalid Credentials” when logging into RA. I restarted the service, did Update from Active Directory” in RA, and nothing seemed to help. (all logged in as Admin). Finally, I deleted my account in the attempt to re-add it, but even though we have a 10 user license and there are 9 users, it says “Current license does not allow you to add more users.” Looking at the license page, I see three licenses:
1) Paid, 10 users, unlimited days, "The subscription does not extend to the current product version"
2) Trial, unlimited users, expired
3) Free, 3, unlimited
Does this mean we installed a server version not supported? If so what version does my license support? Why did it allow me to get into this situation? Should I have somehow deleted the other licenses? Please advise.
I recently changed my AD password, and now get “Invalid Credentials” when logging into RA. I restarted the service, did Update from Active Directory” in RA, and nothing seemed to help. (all logged in as Admin). Finally, I deleted my account in the attempt to re-add it, but even though we have a 10 user license and there are 9 users, it says “Current license does not allow you to add more users.” Looking at the license page, I see three licenses:
1) Paid, 10 users, unlimited days, "The subscription does not extend to the current product version"
2) Trial, unlimited users, expired
3) Free, 3, unlimited
Does this mean we installed a server version not supported? If so what version does my license support? Why did it allow me to get into this situation? Should I have somehow deleted the other licenses? Please advise.