Devart Forums

Is dbForge for SQL server not supported any more?

I have sent 4 e-mails to support, sales, and even cc'd a known e-mail address.

Yet I do not get a single reply.

It is supported.

Could you please describe your query?

My original message from June 19th, involved ODAC, SDAC and dbForge.. ODAC and SDAC was solved after few e-mails, but dbForge is not.


I found that there is a new version of “dbForgeStudio for SQL” server but when I try to login in using my credentials (dfsql3pro / oR0s8eO4hy) I get an error message no access to the site or invalid login or password. My version is 4.5.40, but my username seems to suggest version 3.

repeated on July 14th

I sent an e-mail a few weeks back regarding update of dbForge Studio for SQL Server.. but no reply.

Using my original Id dfsql3pro with password „..“ gives, Product update failed: there is no access to the site or invalid login or password.

a reminder on July 20th

No reply??

and a reminder on August 25th

Still waiting for a reply, and unable to update..

Hello Valgardur,

I am sorry for possible inconvenience that this situation may cause.

It looks like your emails regarding dbForgeStudio for SQL were not delivered to us. Please try to use alternative email address of yours when contacting sales(at)devart.com or support(at)devart.com.

According to our records, your subscription for dbForge Studio for SQL Server Professional license expired. To upgrade the product to the latest version you need to renew subscription at $199.95 at this direct link https://secure.shareit.com/shareit/cart ... ering.html

Best regards,
Anastasiya Diadenko
Sales Manager

Thanks, that may explain, but I believe we renewed fairly recently

I don't understand what you mean by alternative e-mail address.. should I send from some other account than my work e-mail? If so, this does not make any sense, as some of my e-mails have been delivered to sales.. and support.. and I have received a reply. In one instance I did have to wait at bit though, but I finally got a reply.. So I find it hard to believe that my e-mail address is the problem.

Valgardur,

If you renewed the subscription, please specify your order ID so that we can check.

We have asked our admins to check why we did not receive your emails sent to sales and support. We did receive an email from you on June 30, 2015, but it was sent to a work email address of our technical support representative and we replied as well.

We do not tell that the issue is in your email address. Maybe our ticket system used for sales and support emails is blocking your emails. That is why we are kindly asking you to try to send an email from another email address e.g from gmail.com, hotmail.com, yahoo.com or any other.

Your understanding is much appreciated.

Thanks, I just renewed the subscription..

When I did not get a reply earlier this year, I did add an individuals e-mail address and finally got a reply.

I did add the same person to the last of these e-mails, without getting reply.

I honestly think that if your sales / support system is blocking my e-mails, either constantly or randomly, this is something Devart needs to solve.

I just renewed, and now I cannot connect to your customer portal, which was fine yesterday!

Please make sure that you are trying to login to your Customer Portal at https://secure.devart.com/Default.aspx

As I can see, you should be able to login to your account without any issues, it is working.

We received your order and sent the registration email to val*ar**r@st*k*.is email address (some letters are hidden due to security reasons).

>I honestly think that if your sales / support system is blocking my e-mails, either constantly or randomly, this is something Devart needs to solve.
We are looking into this issue and will do our best to resolve it as soon as it is possible. You can also send your requests directly to my email anastasiyad(at)devart.com . I will gladly assist you.

Please let me know if you were able to download the latest product version.

works now, probably just a short term error, but at a very strange time

I am glad to hear that everything is working now. Thanks for confirmation.

Please do not hesitate to contact us again if we may be of any further assistance.