Entity Developer Renewal Problem

Discussion of open issues, suggestions and bugs regarding Entity Developer - ORM modeling and code generation tool
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BChaney
Posts: 6
Joined: Thu 15 Sep 2016 17:06

Entity Developer Renewal Problem

Post by BChaney » Wed 29 Mar 2017 13:33

I'm hoping someone from DevArt associated with the forum can help us.
We've run into an issue getting our subscriptions renewed & can't get any response from sales@devart.
I've checked our spam filters & there's nothing there. It appears we're simply being ignored.

We're using Visual Studio 2017 & would like to update to 6.1. Our subscriptions have now expired so naturally, we can't do this.

Love the tool but for whatever reason the sales support has been horrendous. It shouldn't be this difficult to give a company money!
Last edited by BChaney on Thu 30 Mar 2017 13:05, edited 1 time in total.

dom
Posts: 16
Joined: Fri 30 May 2014 11:21

Re: Entity Developer Renewal Problem - Poor Sales Support

Post by dom » Thu 30 Mar 2017 07:33

I have to concur that there is something seriously awry with the sales@devart.com e mail. I have had several e mails seemingly ignored by them. I'm sure that that is not their intention, given that the whole raison d'aitre of a sales email is to sell, so logic dictates that there must be something seriously wrong with the filters in use on that account.

Shalex
Site Admin
Posts: 8240
Joined: Thu 14 Aug 2008 12:44

Re: Entity Developer Renewal Problem - Poor Sales Support

Post by Shalex » Thu 30 Mar 2017 09:34

Sorry for inconveniences caused.
Our sales department has forwarded the emails to you.

It seems that our domain is blocked on your server side.
We used our Gmail account for re-sending you replies. Meanwhile, please reply to sales(at)devart.com .
The issue is investigated on our side.

BChaney
Posts: 6
Joined: Thu 15 Sep 2016 17:06

Re: Entity Developer Renewal Problem

Post by BChaney » Thu 30 Mar 2017 13:23

Thank you for the update!
We received the email from your Gmail account this morning & are proceeding with the supplied instructions. Based on your feedback, I asked our systems team to take a look at our email security for blocked email as I had none in quarantine. The root cause of our difficulty is that TrendMicro's hosted email security product has blacklisted devart.com which explains the lack of communication.

The list of blocked emails since Sunday indicate that the Devart sales team was certainly trying to assist us. I've updated the subject of this post accordingly.

Our systems team has agreed to temporarily override the blacklist until we can complete our transaction. Hopefully, Devart & TrendMicro can resolve the blacklist issue quickly and our communication returns to normal.

Romans
Devart Team Sertified Specialist (DTSS)
Posts: 1
Joined: Fri 31 Mar 2017 11:23
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Re: Entity Developer Renewal Problem - Poor Sales Support

Post by Romans » Mon 03 Apr 2017 08:55

dom wrote:I have to concur that there is something seriously awry with the sales@devart.com e mail. I have had several e mails seemingly ignored by them. I'm sure that that is not their intention, given that the whole raison d'aitre of a sales email is to sell, so logic dictates that there must be something seriously wrong with the filters in use on that account.
Dear Dom,

Thank you for your feedback and using our products for many years!

It turned out that your ticket dated March 6 has been mistakenly marked as replied. I am sincerely sorry for this situation.

Usually, it takes 24 hours for our support team to process tickets (except for weekends and holidays). Still, we are always doing our best to answer to our customers as soon as possible, which you could have noticed on your 67 letters with our support team. Unfortunately, sometimes we experience technical glitch. Due to this glitch, we could not reply on time when you asked us about the dbForge activation.

Dom, I do understand how frustrating this whole situation has been for you and would like to apologize for that. I hope you will be sympathetic to this situation.

Thank you for being our loyal customer!

should you have any questions or require further assistance, please let us know via email or Live Chat. We will be glad to reply all your messages as soon as we can.


Kind regards,
Roman Smetanin
Head of Sales Department

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