sshserverservice not starting / simplesshserver not compiling

Discussion of open issues, suggestions and bugs regarding network security and data protection solution - SecureBridge
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jcanon
Posts: 11
Joined: Sat 24 May 2014 04:22

sshserverservice not starting / simplesshserver not compiling

Post by jcanon » Fri 09 Jan 2015 11:27

I'm testing SecureBridge, specifically I need ssh server / client, so I'm interested in your product.

I downloaded both "SecureBridge 6.4 for RAD Studio XE5" and "SecureBridge 6.4 for RAD Studio XE3" (different machines, both windows 8.1 64 bits, with the last windows updates) and both installations shows the same problems:

1) simplesshserver

- Open simplesshserver.dprj
- compiling shows error : Undeclared identifier :'PSockAddrIn'

2) SSHServerService

-open SSHServerService.dprj
-compile ok
-install SSHServerService from command line with administrative rigths (SSHServerService.exe /Install) -> OK
- Start the service from command line with administrative rights (sshserverservice /Start) OR
control panel -> services -> "DevArt SSH Server" -> Start OR
sshserver.exe -> <Start server> always produce error: "Error 1053: The service did not respond to the start or control request in a timely fashion"

I tried giving a larger service timeout of 2 minutes (30 seconds is default) but it presents the same problem

Am I doing something wrong? What should I do?

Thanks in advance for your comments,

Juan Carlos

Dimon
Devart Team
Posts: 2910
Joined: Mon 05 Mar 2007 16:32

Re: sshserverservice not starting / simplesshserver not compiling

Post by Dimon » Tue 03 Feb 2015 12:59

1. Thank you for the information. We have reproduced this problem and fixed it. This fix will be included in the next SecureBridge build.

2. To solve the problem try starting sshserver.exe with administrative rights.

jcanon
Posts: 11
Joined: Sat 24 May 2014 04:22

Re: sshserverservice not starting / simplesshserver not compiling

Post by jcanon » Thu 05 Feb 2015 02:41

Thank you for you reply. Starting with administrative rights DOES NOT solve the problem. As you can see in my first post I tried to start the server with administrative rigths in 3 different ways. ¿Is there a tentative date for the next SecureBridge build?

Dimon
Devart Team
Posts: 2910
Joined: Mon 05 Mar 2007 16:32

Re: sshserverservice not starting / simplesshserver not compiling

Post by Dimon » Thu 05 Feb 2015 13:18

To solve the problem try to turn the Allow service to interact with desktop option on. For that perform the next steps:
1.In the Services tool, click the service that you want to start, and then click Properties.
2. Right-click the Log On tab, and then click to select the Allow service to interact with desktop check box.
3. Click OK to exit the Properties dialog box.

Pasquina
Posts: 2
Joined: Mon 02 Nov 2015 15:51

Re: sshserverservice not starting / simplesshserver not compiling

Post by Pasquina » Mon 02 Nov 2015 17:06

In my case the problem with SSHServerService not starting is related to the fact that I'm using an evaluation edition of SecureBridge. After allowing the service to interact with the desktop, the service attempts to display the nagging message about the evaluation copy each time it is invoked. The message must be responded to in order to proceed. In my case, possibly because of my dual monitors or graphics card, that is a major pain: it presents a completely new set of screens, blank except for the message, and then restores the old screens once the message has been responded to. It does work, but it makes evaluation a lot more difficult.

Also, the service stops after each invocation. I assume that this is the expected behavior. In that case, shouldn't the Startup Type be "Manual" rather than "Automatic?"

ViktorV
Devart Team
Posts: 3168
Joined: Wed 30 Jul 2014 07:16

Re: sshserverservice not starting / simplesshserver not compiling

Post by ViktorV » Fri 20 Nov 2015 09:40

To avoid displaying trial notification dialog, please open the "HKEY_LOCAL_MACHINE\SOFTWARE\Devart\SecureBridge" registry key and create a new DWORD value with the 'ShowTrialMessage' name and value 0.

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