What is the normal Response time for support questions??

ravink · Post by **ravink** » Wed 10 Mar 2010 03:14

Hi

I have made several posts in this forum and have also written to support@devrace without any response. I am quite sure your organization has far more important things to take care off and are unable to attend to my support questions in a timely manner.

I would therefore appreciate it if someone can let me know how long I would have to wait for answers so that I do not have too high expectations of fast support from Devrace. I am currently checking this forum and my e-mails every few hours for the past few days and it is taking a toll on my work.

If I knew what to expect then I can realign my expectations accordingly.

It is quite possible that my questions are not being answered because they are stupid questions. If so, please let me know so that I know it is my fault and I can stop making so many unnecessary posts on this forum.

Regards

Ravi K.
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Challenger · Post by **Challenger** » Wed 10 Mar 2010 07:21

We usually respond during two business days. We see only one unanswered post from you about arrays. We have reproduced this problem and now we are investigating it. Most probably we will give you results today. Sorry for the inconvenience.

ravink · Post by **ravink** » Thu 11 Mar 2010 03:15

Challenger wrote:We usually respond during two business days. We see only one unanswered post from you about arrays. We have reproduced this problem and now we are investigating it. Most probably we will give you results today. Sorry for the inconvenience.

There is one thread, but several questions.

It is good to know that your normal response time is "two business days". I can now act accordingly.

I would suggest that devrace makes a "It is being looked into" reply in cases like mine where there are some problems.

Thank you.
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Challenger · Post by **Challenger** » Thu 11 Mar 2010 14:43

Thank you for your suggestion. We have fixed the problem with arrays.

ravink · Post by **ravink** » Fri 12 Mar 2010 02:18

Challenger wrote:Thank you for your suggestion. We have fixed the problem with arrays.

Thanks for fixing the problem.

Unfortunately my problem is still not fixed. It looks like I have helped you, but not myself. It is now 7 days and counting....

I have another suggestion to make. Considering the inconvenience and losses sustained by users when they face unexpected bugs, those who discover these bugs should be rewarded. Rewards can be extensions of their subscription or free devart products.

Regards

Ravi K.
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Challenger · Post by **Challenger** » Fri 12 Mar 2010 11:41

We have answered you by mail.