Devart Forums

After upgrading to the current version (9.0.304) as prompted I keep being told that 'that I have exceeded the number of application copies for one license.' after pasting my key in for activation. Using a Windows 10 machine, if that makes any difference.

I've tried contacting support using the online form nearly 2 weeks ago and have still received no reply.

For some reason, when I log into the DevArt website and go to 'licenses' it says there are none associated with my account, although I have a license number + key in the email in my inbox with an expiry date of Jan '21 and I certainly paid for it.

Has anyone got any ideas because I've now only got 18 days of the trial left and I can't afford to be without this software.

Thanks in advance

Unfortunately, we did't receive any e-mails from your e-mail address.

We just e-mailed you with the instructions on this.

Thanks for your reply and email.

The email addresses are different because I had to use a different one in signing up to the forum.

I've replied to your Email including details of my license and email address associated with my account, to which I received them as there are no licenses showing inside my account area.

Thank you for the reply.

We passed your request over to the Sales department that should answer you shortly.

I have the same problem. To compound it all corporate purchased software is registered to a central email address I do not have access to. Please contact me. This is going to be a huge pain in the $%^. If I was alerted that the registration process would have to be done again, I would not have accepted the prompt to upgrade.

Please contact the Sales department at salesATdevartDOTcom on this.