Purchased Product but no Key?

[Requnix]

I am at a loss for words regarding the purchase of dbForge Professional for MySQL roughly 24 hours ago, and we still don't have a key. Even more problematic, the product doesn't show up in our purchased products page. We sent an EMail about this about 19 hours ago and haven't heard anything.

We can't work in dbForge because the evaluation is expired.

How can Devart have a system where a Key isn't provided immediately upon purchase, especially when it's hundreds of dollars?

I've never encountered a system like this... granted we've encountered issues with dbForge Studio, we found the pros outweighed the cons, but this system of failing to provide access upon purchase is simply ridiculous. Is Devart really even the developer of this product, or are they acting as the middle-man?

Regardless, when somebody purchases your product, you should provide access immediately. There is no excuse for this delay.

[alexa]

Could you please forward this request to our Sales department at salesATdevartDOTcom ?

[Requnix]

We received our key roughly 24 hours after purchase. The question is: why? When somebody buys your product, as soon as the payment is processed, the key should be sent to them immediately. How come we had to contact support to get a key for a product we purchased? This is very disappointing and concerning relative to the infrastructure of Devart as it relates to the sale and issuance of your products.

[alexa]

We do apologize for the inconvenience.

We will pass this issue over to the Sales department.