Purchased Product but no Key?

Discussion of open issues, suggestions and bugs regarding database management and administration tools for MySQL
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Requnix
Posts: 28
Joined: Thu 12 Dec 2019 19:41

Purchased Product but no Key?

Post by Requnix » Tue 31 Dec 2019 17:46

I am at a loss for words regarding the purchase of dbForge Professional for MySQL roughly 24 hours ago, and we still don't have a key. Even more problematic, the product doesn't show up in our purchased products page. We sent an EMail about this about 19 hours ago and haven't heard anything.

We can't work in dbForge because the evaluation is expired.

How can Devart have a system where a Key isn't provided immediately upon purchase, especially when it's hundreds of dollars?

I've never encountered a system like this... granted we've encountered issues with dbForge Studio, we found the pros outweighed the cons, but this system of failing to provide access upon purchase is simply ridiculous. Is Devart really even the developer of this product, or are they acting as the middle-man?

Regardless, when somebody purchases your product, you should provide access immediately. There is no excuse for this delay.

alexa
Devart Team
Posts: 2886
Joined: Fri 24 Jun 2011 14:17

Re: Purchased Product but no Key?

Post by alexa » Fri 03 Jan 2020 08:33

Could you please forward this request to our Sales department at salesATdevartDOTcom ?

Requnix
Posts: 28
Joined: Thu 12 Dec 2019 19:41

Re: Purchased Product but no Key?

Post by Requnix » Fri 03 Jan 2020 21:01

We received our key roughly 24 hours after purchase. The question is: why? When somebody buys your product, as soon as the payment is processed, the key should be sent to them immediately. How come we had to contact support to get a key for a product we purchased? This is very disappointing and concerning relative to the infrastructure of Devart as it relates to the sale and issuance of your products.

alexa
Devart Team
Posts: 2886
Joined: Fri 24 Jun 2011 14:17

Re: Purchased Product but no Key?

Post by alexa » Tue 07 Jan 2020 14:49

We do apologize for the inconvenience.

We will pass this issue over to the Sales department.

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