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SSH connection timeout

Posted: Tue 19 Dec 2017 11:45
by Jef Patat
I'm trying to make a connection to my MySQL database on a shared hosting. Using the instructions by the provider (https://www.siteground.com/kb/log-siteg ... ing-putty/) I can make a connection with PuTTY.

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If I increase the timeout to 60s I get:
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I have tried this using two different ISPs and I get the same result. Firewall at my desktop is turned off. If I disable 'use security protocol' the connection works fine.

What am I missing here? How could I solve this?

Re: SSH connection timeout

Posted: Tue 09 Jan 2018 18:09
by alexa
We will investigate this issue and will answer you as soon as possible.

Re: SSH connection timeout

Posted: Fri 12 Jan 2018 10:45
by alexa
Please try executing the command below through the command line and let us know the result:

Code: Select all

telnet ns1.it7.siteground.eu 18765
You can send a reply straight to our support system at alexaATdevartDOTcom and supportATdevartDOTcom .