SSH connection timeout

Discussion of open issues, suggestions and bugs regarding database management and administration tools for MySQL
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Jef Patat
Posts: 1
Joined: Tue 19 Dec 2017 11:14

SSH connection timeout

Post by Jef Patat » Tue 19 Dec 2017 11:45

I'm trying to make a connection to my MySQL database on a shared hosting. Using the instructions by the provider (https://www.siteground.com/kb/log-siteg ... ing-putty/) I can make a connection with PuTTY.

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If I increase the timeout to 60s I get:
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I have tried this using two different ISPs and I get the same result. Firewall at my desktop is turned off. If I disable 'use security protocol' the connection works fine.

What am I missing here? How could I solve this?

alexa

Re: SSH connection timeout

Post by alexa » Tue 09 Jan 2018 18:09

We will investigate this issue and will answer you as soon as possible.

alexa

Re: SSH connection timeout

Post by alexa » Fri 12 Jan 2018 10:45

Please try executing the command below through the command line and let us know the result:

Code: Select all

telnet ns1.it7.siteground.eu 18765
You can send a reply straight to our support system at alexaATdevartDOTcom and supportATdevartDOTcom .

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