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UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Fri 05 Jun 2015 00:21
by KiwiJem
Hi
Like many good corporate citizens (I suppose) I am obliged to run Symantec Endpoint Protection at all times, and between dbFS for MySQL 6.3.341 and 6.3.358, something appears to have changed in the UpdateSystem.exe file (or it is new), and Symantec now identifies it as security risk MH690 (see below) whereas it was entirely happy with build 341
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Several Seconds later, this Symantec window pops up.
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Upon searching for MH690, I found in a Symantec forum at http://www.symantec.com/connect/forums/ ... risk-found
Suspicious.MH690 is a detection technology designed to detect entirely new malware threats without traditional signatures. This technology is aimed at detecting malicious software that has been intentionally mutated or morphed by attackers.
I would suggest you to submit these files to the Symantec Security Response Team on
https://submit.symantec.com/essential
And, I would suggest opening a case with Symantec and providing us with the tracking number on that submission.
Once the Symantec Security Response Team checks the file, they could say if this file is False Positive or not.
My corporate IT team are not permitted to turn antivirus off, and the changed dbFS product will not completely install due presumably to a self modifying code technique which was hopefully implemented for good and benign purposes.
I cannot, of course submit your files to any third party, so I am hoping you will.

dbForgeStudio for MySQL "completes" its installation, and appears to run the GUI despite that file being quarantined.
But since I do not know what the file was intended for, I cannot trust that the installation is valid, and in its incompleteness will not accidentally destroy aspects of our production databases. Therefore, it is too risky to open any of our databases in any regard with either of the available 6.3 builds we have paid for.

Help and advice, please? I am *really* looking forward to being able to use 6.3 some time soon.
Regards, KiwiJem

Re: UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Fri 05 Jun 2015 16:03
by alexa
We will contact Symantec in order to solve this issue.

Re: UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Sun 07 Jun 2015 22:44
by KiwiJem
Thank you

Re: UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Tue 01 Sep 2015 00:06
by KiwiJem
It has been 3 months that I cannot use the upgrade we paid for.
What progress please?
You have our money, we have nothing.

Re: UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Tue 01 Sep 2015 08:24
by alexa
We contacted Symantec previously and will bring this issue to their attention once again.

Sorry for the inconvenience.

Re: UpdateSystem.exe for 6.3.358 Triggers Antivirus

Posted: Tue 01 Sep 2015 22:12
by KiwiJem
Thank you