Devart Forums

Hello,

I'm trying to connect to a WP db, I've used the ip address of my website as the host, and used the username and password from the WP-config file. I also enabled remote mysql connections through cpanel and WHM for my IP address.

Anyone have an ideas why I can't get it to connect?

Could you please provide us the following:

1. The screenshot of the error.

2. The result of the following command being executed in the command line:

telnet server_ip 3306

If Telnet Client is not included, you can add it in 'Add/remove windows components'.

You can send a reply straight to our support system at supportATdevartDOTcom, so we will keep further correspondence with you on this issue via e-mail.

The error means the port 3306 is not open on the MySQL server.

In case you will not manage to get a direct access to the MySQL server, you can use HTTP or SSH tunnels to connect to the MySQL server.