application startup error

[stoyleg]

I have just downloaded the latest version of dbForge.

However I am unable to start the program, I get the following error...



I have uninstalled and reinstalled 3 times to no avail, and I have also removed all associated folders.

I have also tried amending dbforgemysql.exe.config as was suggested in someone else's post.

Any assistance appreciated.

[alexa]

Could you please click the 'Send Error Report' button in the dialog that you provided in the screenshot? This will send the full description of the error to our support system for investigation.

[stoyleg]

I have sent the error report but here is the info in the .txt file also...

=========================
General
=========================
Application: dbForge Studio for MySQL
Product: Devart dbForge Studio for MySQL
Product Edition: Professional
Product Locale: English
Assembly: dbforgemysql, Version=6.0.441.0, Culture=neutral, PublicKeyToken=09af7300eec23701
C:\Program Files\Devart\dbForge Studio for MySQL\dbforgemysql.exe, Trial
Global cache: False
Framework: 2.0.50727.6407

=========================
Exception Information
=========================
Message: The type initializer for 'f9' threw an exception.
Source: Devart.Shell.Studio
TargetSite: Void .ctor(cpp)
HelpLink:
Type: System.TypeInitializationException
Place: 1
Stack:
at f9..ctor(cpp A_0)
at cpp.CreateController()
at Controls.Bars.Docking2010.Views.BaseView.OnCreate()
at Controls.Bars.Docking2010.Views.Tabbed.TabbedView.OnCreate()
at Controls.Bars.Docking2010.Views.BaseView..ctor(IContainer container)
at cpp..ctor(IContainer A_0)
at fv.a()
at fv..ctor()
at Devart.Shell.Studio.StudioShell.l()
at Devart.Shell.ServiceManager.GetService(Guid serviceId)

Message: Object reference not set to an instance of an object.
Source: Devart.Shell.Studio
TargetSite: Void .ctor(System.String, System.String)
HelpLink:
Type: System.NullReferenceException
Stack:
at Devart.Shell.Studio.ViewControllerCommandWrapper..ctor(String shellCommand, String shellCommandGroup)
at f9..cctor()
Window service is not loaded

=========================
Loaded Assemblies
=========================
mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2.0.0.0 C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
dbforgemysql, Version=6.0.441.0, Culture=neutral, PublicKeyToken=09af7300eec23701 6.0.441.0 C:/Program Files/Devart/dbForge Studio for MySQL/dbforgemysql.exe
Devart.Shell.Studio, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.Studio.DLL
Devart.Shell.Interfaces, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.Interfaces.DLL
System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2.0.0.0 C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2.0.0.0 C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2.0.0.0 C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2.0.0.0 C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
Devart.Shell.Utils, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.Utils.DLL
System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2.0.0.0 C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
Devart.Shell.CommonRes, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.CommonRes.DLL
Devart.Shell.IocService, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.IocService.DLL
Devart.Shell.Controls, Version=2.0.13.0, Culture=neutral, PublicKeyToken=09af7300eec23701 2.0.13.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.Shell.Controls.DLL
Devart.XUtils, Version=12.1.8.0, Culture=neutral, PublicKeyToken=09af7300eec23701 12.1.8.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.XUtils.DLL
Devart.DbForge.MySql, Version=6.0.441.0, Culture=neutral, PublicKeyToken=09af7300eec23701 6.0.441.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.DbForge.MySql.DLL
Devart.DbForge.Provider, Version=6.0.372.0, Culture=neutral, PublicKeyToken=09af7300eec23701 6.0.372.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.DbForge.Provider.DLL
Devart.DbForge.Data.Interfaces, Version=5.0.14.0, Culture=neutral, PublicKeyToken=09af7300eec23701 5.0.14.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.DbForge.Data.Interfaces.DLL
Autofac, Version=2.6.1.841, Culture=neutral, PublicKeyToken=09af7300eec23701 2.6.1.841 C:/Program Files/Devart/dbForge Studio for MySQL/Autofac.DLL
System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 3.5.0.0 C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
Devart.XEditors, Version=12.1.8.0, Culture=neutral, PublicKeyToken=09af7300eec23701 12.1.8.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.XEditors.DLL
Devart.XData, Version=12.1.8.0, Culture=neutral, PublicKeyToken=09af7300eec23701 12.1.8.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.XData.DLL
Devart.XBars, Version=12.1.8.0, Culture=neutral, PublicKeyToken=09af7300eec23701 12.1.8.0 C:/Program Files/Devart/dbForge Studio for MySQL/Devart.XBars.DLL

=========================
System Information
=========================
Processor architecture: amd64
Processor quantity: 8
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel64 Family 6 Model 60 Stepping 3

Total physical memory: 8075Mb
Available virtual memory: 9333Mb

Operating System Name: Windows 8 Pro
Operating System Version: Microsoft Windows NT 6.2.9200.0
UAC: Enabled
Elevation Level: Limited

Instances: 1
Culture: English (United Kingdom)
Process started at 09/22/2013 16:52:27
Report created at 09/22/2013 16:52:29

[alexa]

Please perform the following:

1. Close dbForge Studio for MySQL.

2. Uninstall dbForge Studio for MySQL with all options being selected on the 'Uninstall options' page of the Uninstall wizard.

3. Remove the installation folder of dbForge Studio for MySQL that is by default as follows:

%programfiles%\Devart\dbForge Studio for MySQL

4. Find and remove the following folders if they exist:

%programdata%\devart\dbForge Studio for MySQL
%SystemDrive%\Users\'User_name'\AppData\Roaming\Devart\dbForge Studio for MySQL

where 'User_name' is the Windows user under which you are logged in.

5. Download and install the latest build 6.0.441 of dbForge Studio for MySQL once again: http://www.devart.com/dbforge/mysql/stu ... nload.html

[alexa]

After performing our investigation of this issue, we concluded that the problem may be connected with the specific settings of your PC.

Could you please perform the following:

1. Close dbForge Studio for MySQL.

2. Try to remove the file:

C:\Users\%UserName%\AppData\Roaming\Devart\dbForge Studio for MySQL\uicache.dat

3. Start dbForge Studio for MySQL.

4. Check the size of the newly generated uicache.dat file and provide us the file itself if possible.

Also, we would much appreciate if you still could provide us a remote access to your PC?

Thank you in advance for your help in investigating this issue.

You can send the reply straight to our support system at supportATdevartDOTcom.