problem installing dbforge

[sturi]

Dear all,

Every time I'm trying to install Dbforge for MySQL on my system I get a fatal error/data is corrupt message. Where should I start looking?

System is up-to-date (Windows 7 64-bit, Russian)

Sergey

[alexa]

You could try reinstalling dbForge Studio for MySQL selecting the 'Registry options' and 'Configuration files' options only on the 'Uninstall options' page of the Uninstall wizard.

If this still doesn't help, please perform the following:

1. Select 'Tools -> Options...' from the main menu. The 'Options' window opens.
2. Navigate to the 'Environment -> Output' branch.
3. Select the 'Write queries sent by the program to the SQL Log' and 'Log application errors' options.
4. Unselect the 'Delete application log after closing' option. Click 'OK'.
5. Reproduce the error and send us the *.log file with the latest date from the directory '%SystemDrive%\Users\%UserName%\AppData\Roaming\Devart\dbForge Studio for MySQL\'.

Also, please check if there are any records with errors concerning dbForge in 'Computer Management Event Viewer/Windows Logs/Applications (Settings/Control Panel/Administrative tools/Computer Management)'.

You can reply straight to our support system at supportATdevartDOTcom

[sturi]

Hi

>>You could try reinstalling dbForge Studio for MySQL selecting the 'Registry options' and 'Configuration files' options only on the 'Uninstall options' page of the Uninstall wizard.

Didn't help.

If this still doesn't help, please perform the following:

>>1. Select 'Tools -> Options...' from the main menu. The 'Options' window opens.
>>2. Navigate to the 'Environment -> Output' branch.
>>3. Select the 'Write queries sent by the program to the SQL Log' and 'Log application errors' options.
>>4. Unselect the 'Delete application log after closing' option. Click 'OK'.
>>5. Reproduce the error and send us the *.log file with the latest date from the directory >>'%SystemDrive%\Users\%UserName%\AppData\Roaming\Devart\dbForge Studio for MySQL\'.

The problem is I can't even start the software after installation. It just tells me it is corrupt and I have to reinstall.

>>Also, please check if there are any records with errors concerning dbForge in 'Computer Management Event Viewer/Windows Logs/Applications (Settings/Control Panel/Administrative tools/Computer Management)'.

Nothing

[sturi]

I suppose it's somehow related to .net. Here what I've got from ngen.log:
07/12/2016 16:35:08.421 [7196]: Command line: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe uninstall D:\Program Files\Devart\dbForge Studio for MySQL\NativeLayout.dll /NoDependencies /ExeConfig:D:\Program Files\Devart\dbForge Studio for MySQL\dbforgemysql.exe
07/12/2016 16:35:08.471 [7196]: Error: The specified assembly is not installed.
07/12/2016 16:35:08.471 [7196]: ngen returning 0xffffffff

[alexa]

Please also try running dbForge through the command line having specified the switch as below and send us the generated log file with the latest date from the directory %SystemDrive%\Users\%UserName%\AppData\Roaming\Devart\dbForge Studio for MySQL\:

Code: Select all

dbforgemysql.exe /Log

The path to the dbforgemysql.exe file is as follows:

Code: Select all

%ProgramFiles%\Devart\dbForge Studio for MySQL\

Additionally, please export the following registry branch and send it to us for investigation:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Devart\dbForge Studio for MySQL\

On top of that, please try selecting the 'Do not generate images' option on the 'STARTUP OPTIMIZATION' page of the installation wizard of dbForge Studio for MySQL.

[sturi]

Unfortunately it doesn't generate any log files, just tells me that the installation is corrupt and I have to reinstall the app.

Where to should I send the registry file?

[sturi]

I've ran the installer with /log key. It did generate the log file. According to it the installation process goes fine, even in the end I have the following:

2016-07-14 16:04:51.701 -- Run entry --
2016-07-14 16:04:51.701 Run as: Current user
2016-07-14 16:04:51.701 Type: Exec
2016-07-14 16:04:51.701 Filename: C:\ProgramData\Devart\dbForge Studio for MySQL\Uninstall\UpdateSystem.exe
2016-07-14 16:04:51.701 Parameters: -i STUDIO "My" "Release" "Professional" "Software\Devart\dbForge Studio for MySQL" "C:\Program Files\Devart\dbForge Studio for MySQL\dbforgemysql.exe"
2016-07-14 16:04:51.831 Process exit code: 0
2016-07-14 16:04:51.831 -- Run entry --
2016-07-14 16:04:51.831 Run as: Current user
2016-07-14 16:04:51.831 Type: Exec
2016-07-14 16:04:51.831 Filename: C:\Program Files\Devart\dbForge Studio for MySQL\dbforgemysql.exe
2016-07-14 16:04:51.831 Parameters: /setup /reset
2016-07-14 16:04:56.951 Process exit code: 0
2016-07-14 16:04:56.961 Need to restart Windows? No
2016-07-14 16:05:03.361 Deinitializing Setup.
2016-07-14 16:05:03.591 Log closed.

Though in fact in the end of the installation I have the same "corrupt" error.

[alexa]

You can send the requested information straight to our support system at supportATdevartDOTcom