lost connection while do backup

[UR-IT]

Hi,
i use the tunnel.php. When Back up is running it lost the connection. Is there
anything i can do against that e.g. some configuration.

Regs
Uwe

[alexa]

We are aware of such issue and are currently working on it. We will get back to you with a result as soon as possible.

[UR-IT]

Ist there anything new? The problem still exists!

[alexa]

A new product version including the fix should be released next week.

[alexa]

Also, on the 'Advanced' tab of the Database Connection Properties dialog box for the connection please try to select the 'Keep connection alive' option and set the 'Ping timeout' field, let's say, to 10.

[UR-IT]

Is there anything new? The problem still exists!
I need this function desperately - especially the Datasync.

[UR-IT]

Did i miss some special settings - 10 to 1 time it breaks ... does't matter if it
is comparison or backup. Is there any help?!?

Connection 'db386375745.db386375745.db.1and1.com' was disconnected.
The connection 'db386375745.db386375745.db.1and1.com' was closed due to the error 'Lost connection to MySQL server during query (db386375745.db.1and1.com:3306)'.

Comparison failed.
Reason: Lost connection to MySQL server during query (db386375745.db.1and1.com:3306)

[alexa]

We will fix this in one of the next product builds.