dbForge Data Compare for Oracle updating problem

Discussion of open issues, suggestions and bugs regarding database management and development tools for Oracle
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fotsam
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Joined: Wed 21 Dec 2011 12:25
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dbForge Data Compare for Oracle updating problem

Post by fotsam » Wed 21 Dec 2011 12:36

We have recently bought dbForge Data Compare for Oracle Standard
The problem we are facing now is that we can’t update the application with the last version (3.0.43).

In the licenses section ,appears the 3.0.35 version and not the 3.0.43
When i'm trying to update from the product update manager ,a failure message shows up (Product update failed:there is no access to the site, or invalid login or password)

alexa
Devart Team
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Joined: Fri 24 Jun 2011 14:17

Post by alexa » Wed 21 Dec 2011 13:38

Please try to perform the following actions:

1. Uninstall the current version of dbForge Data Compare for Oracle.
2. Login to the secure.devart.com site using the login details our Sales department sent you.
3. Download and install dbForge Data Compare for Oracle v3.0.43.

fotsam
Posts: 4
Joined: Wed 21 Dec 2011 12:25
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Post by fotsam » Wed 21 Dec 2011 14:00

First of all,
thank you for the quick response
the major problem is that in the secure.devart.com site 3.0.35 is the only version that can be downloaded.
alexa wrote:Please try to perform the following actions:

1. Uninstall the current version of dbForge Data Compare for Oracle.
2. Login to the secure.devart.com site using the login details our Sales department sent you.
3. Download and install dbForge Data Compare for Oracle v3.0.43.

Duke
Devart Team
Posts: 476
Joined: Fri 29 Oct 2004 09:25

Post by Duke » Wed 21 Dec 2011 16:02

Please check that you subscription is active. If you bought the license more than a year ago, you need a subscription renewal.

fotsam
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Joined: Wed 21 Dec 2011 12:25
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Post by fotsam » Thu 22 Dec 2011 06:13

From: Devart Sales [mailto:sales@devart.com]
Sent: Thursday, November 10, 2011 6:29 PM
To: ...
Subject: dbForge Data Compare for Oracle


Thank you for the registration of dbForge Data Compare for Oracle Standard
license.

Your developer license number is .............
Please use it when contact us.

You can download the last version of dbForge Data Compare for Oracle
Standard
at ...




Duke wrote:Please check that you subscription is active. If you bought the license more than a year ago, you need a subscription renewal.

.jp
Devart Team
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Joined: Wed 09 Sep 2009 06:55
Location: devart

Post by .jp » Thu 22 Dec 2011 17:42

There was a problem with updating your license on the site. We are sorry for that. But now the problem is solved, so you can download the tool by using your credential on Devart User's Area.
Please let us know whether you have any problems with the downloading of our product now.

fotsam
Posts: 4
Joined: Wed 21 Dec 2011 12:25
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Post by fotsam » Fri 23 Dec 2011 06:25

Goodmorning,
everything is ok now..
Thank you for the support.

Merry Christmas

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