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Support
Posted: Mon 13 Dec 2010 10:53
by Babnik42
I am a registered user, and have recently sent a support questions through the website. I have not received an answer yet, and was wondering if the support part of the website is still working. I am wondering about this, as I have always received prompt replies to my queries.
Posted: Mon 13 Dec 2010 12:53
by AndreyZ
Hello,
Yes, the support part of our website is working. Maybe you didn't specify your e-mail in the feedback form. Please try posting your request again and check that you have set the feedback e-mail correctly.
Posted: Mon 20 Dec 2010 11:58
by Babnik42
I'm pretty sure that I have entered the correct EMail as I get the confirmation Email from your system. I have since tried again, and still no answer or reply. Only the automatic confirmation. I try to set the Request category as Licensing, but it defaults back to technical every time in the confirmation email.
Posted: Tue 21 Dec 2010 07:18
by AndreyZ
Please send all answers of our system and the e-mail you used to andreyz*devart*com for investigation.