Question about subscriptions and licensing

Question about subscriptions and licensing

Postby jrogovsky » Sun 09 Apr 2017 00:06

I want to buy "dotConnect for PostgreSQL Professional single license".

Does the $199.95 price come with a subscription for the first year?

I'm confused because your order page is offering me to add a 1-year subscription to the purchase (for a 20% discount).

I do want a subscription so I checked the box to include it. But when I got further along in the checkout process, I was asked for my license # for dotConnect, which I don't have yet.

So now I cannot proceed with the checkout.

For now, I'm going to assume that the subscription is something I will need next year and will complete the purchase without it.

Please clarify.
jrogovsky
 
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Re: Question about subscriptions and licensing

Postby Shalex » Mon 10 Apr 2017 09:52

Devart products are sold on the subscription basis. The subscription is valid for 1 year only after the purchase. So you can download new versions of the product for free during a year. When this period ends, you need to renew your subscription to get access to the latest versions. But the license itself is permanent in the sense that a particular version can be used without any time limitations.

jrogovsky wrote:I do want a subscription so I checked the box to include it. But when I got further along in the checkout process, I was asked for my license # for dotConnect, which I don't have yet.
Please contact our Sales department via email (sales at devart.com).
Shalex
Devart Team
 
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Re: Question about subscriptions and licensing

Postby jrogovsky » Mon 10 Apr 2017 14:53

Ok, so the dotConnect license comes with a 1-year subscription. This makes sense and is consistent with other dev tools I've purchased.

So why does your checkout process offer to add a 1-year subscription to the purchase of dotConnect?
jrogovsky
 
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Re: Question about subscriptions and licensing

Postby Shalex » Tue 11 Apr 2017 10:23

We would like to inform you that this is a special offer for our dear Customers, who are planning to use the tool on long-term basis. As most of our Clients use products for years, this option is very useful for them, besides it allows getting 20% discount for subscription.
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Re: Question about subscriptions and licensing

Postby jrogovsky » Tue 11 Apr 2017 12:31

So, the intent is to let me buy a subscription, in advance, for the second year?

Please note, that your checkout process makes it impossible to choose this option; it asks for the dotConnect license #, which doesn't exist yet, because the initial checkout is not complete.

Further, I had to wait 48 hours to get my license #.

There is literally no way to take advantage of the 20% cross-sell discount for the subscription.
jrogovsky
 
Posts: 12
Joined: Thu 06 Apr 2017 21:36

Re: Question about subscriptions and licensing

Postby Shalex » Wed 12 Apr 2017 09:45

jrogovsky wrote:the intent is to let me buy a subscription, in advance, for the second year
Yes, you are right.

jrogovsky wrote:it asks for the dotConnect license #
This is an optional field you can leave it blank.

jrogovsky wrote:I had to wait 48 hours to get my license #
You will receive your registration email much faster (if your order placed on a business day).
For further details, please send email to (sales at devart.com) directly.
Shalex
Devart Team
 
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Re: Question about subscriptions and licensing

Postby jrogovsky » Wed 12 Apr 2017 12:21

Shalex wrote:
jrogovsky wrote:it asks for the dotConnect license #
This is an optional field you can leave it blank.

I tried that. It did not work. It was a required field.
jrogovsky
 
Posts: 12
Joined: Thu 06 Apr 2017 21:36

Re: Question about subscriptions and licensing

Postby Shalex » Thu 13 Apr 2017 09:49

Please contact sales at devart.com directly. Our sales specialists will assist you in the individual manner.
Shalex
Devart Team
 
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