order problem please help

order problem please help

Postby markdrury » Mon 19 Jan 2009 12:09

I placed an order for dotConnect for MySQL upgrade licence license on 8/1/2009. I have emailed support@devart.com . I have not heard back from anyone yet. I still have not received any information on my order and my credit card has been charged. I did use shareit for the purchase, could this be the problem? I have seen other posts of people having problems with this in the past. Can someone please help. I have a project that is at a standstill now since my trial has expired and it has been that way since mid last week.

The shareIt order number is 250047635

I have received all the confirmation emails saying payment has been taken.

My previous developer licence is CRMyN-02500

Mark Drury
WDM Software
Posts: 2
Joined: Mon 19 Jan 2009 12:02

Postby Devart » Mon 19 Jan 2009 12:31

Dear markdrury,

Thank you for your order.
We sent you upgrade information on 08-01-2009 and forwarded it right now.
Please check and confirm receiving.
If you still haven't received registration email, please send your alternative email address to our sales.

Devart Support team
Devart Team
Posts: 3175
Joined: Tue 26 Oct 2004 13:51

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