I need the product I purchased (1 month ago)

I need the product I purchased (1 month ago)

Postby marina.arata » Tue 18 Mar 2014 14:15

Hi all, I have a seriuos problem.
On 18 FEB I purchases dotConnect for ORACLE but I didn't receive the email with the link to the publish id.
I requested more times ..to support@devart.com and sales@devart.com... 1 month is passed, and NOW the trial license is expired.
What shall I do ? How can I extend the trial license ? I have paid for the product and I have applications in production fully blocked.
Regards
Marina
marina.arata
 
Posts: 3
Joined: Tue 18 Mar 2014 14:04

Re: I need the product I purchased (1 month ago)

Postby AnastasiyaD » Tue 18 Mar 2014 15:53

Dear Marina,

We are sorry for the delay with our reply.

Please be informed that we have resent the registration email to the email address specified during the purchase. Please check it including spam and junk folders. If you did not receive it, please send us an alternative email address to orders@devart.com, to our regret support@devart.com and sales@devart.com are under the unscheduled maintenance at the moment.

Thank you very much for your understanding and patience.

Best regards,
Devart Sales Team
AnastasiyaD
Devart Team
 
Posts: 27
Joined: Tue 18 Mar 2014 15:36

Re: I need the product I purchased (1 month ago)

Postby marina.arata » Tue 18 Mar 2014 16:54

Received. Thank you. Marina
marina.arata
 
Posts: 3
Joined: Tue 18 Mar 2014 14:04

Re: I need the product I purchased (1 month ago)

Postby AnastasiyaD » Tue 18 Mar 2014 17:02

You are most welcome.

Have a good week.
AnastasiyaD
Devart Team
 
Posts: 27
Joined: Tue 18 Mar 2014 15:36


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