Improve support portal

Improve support portal

Postby mrjoltcola » Thu 02 Jun 2011 02:14

When will you improve your support site so we don't have to type in our license and name etc. everytime we post a new issue to the contact form?

It would seem for registered users we could have a portal somewhere to track our issues.

Thanks,
-m
mrjoltcola
 
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Re: Improve support portal

Postby Shalex » Thu 02 Jun 2011 11:07

mrjoltcola wrote:When will you improve your support site so we don't have to type in our license and name etc. everytime we post a new issue to the contact form?

You may fill the full form only for the first time you are contacting us. All your further requests from the same e-mail can be identified with the info supplied for the first time. But it is recommended to point the product name and its version in each request to avoid misunderstanding.

mrjoltcola wrote:It would seem for registered users we could have a portal somewhere to track our issues.

We will investigate the possibility of implementing bug tracking online portal. Currently, you can contact us via contact form, and we will notify you about statuses of all requests sent from your e-mail. Our support has a two business days response policy, but we do our best to respond as soon as possible.
Shalex
Devart Team
 
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